2014/2015 Annual Report

January 14, 2016

From the Chair

Leah Mertens

On behalf of the Management Committee of The Queensland Working Women’s Service Inc., I extend my warm thanks to my fellow Committee members, to Kerriann Dear the Director and to the staff of our service. I warmly congratulate QWWS on reaching twenty years of service this year (2015).

For the past two years, QWWS has focused our attention and delivery of services to the most vulnerable women . In the increasingly complex and legalistic arena of industrial relations, women, particularly the most vulnerable report back to us that this type of access is highly valued.

The Committee has been particularly focused on supporting a structure for the QWWS staff that assists and responds to the high volume of requests for work while ensuring a quality service to those who need it most. While we can determine through our history and the volume of requests for assistance to our service, there remains a high unmet need for the provision of industrial and discrimination services for women, the committee has determined that our most effective use of resources is to target our services to vulnerable women in identified target groups.

Such targeting requires specialist skill sets in our staff to interview and determine needs and above all an ability to listen to the sometimes difficult stories that our clients are telling them.

I understand the work for the staff can be at times challenging but is also rewarding and our staff report a high degree of satisfaction with their jobs in their ability to effect change and to get better outcomes for women who otherwise have been treated harshly, unfairly or unjustly.

We express our thanks to the Fair Work Ombudsman for their funding and support throughout this year and we look forward to news that the Community Based Employment Advisory Services (CBEAS) program under which we operate will provide ongoing stable funding to our service to continue to do its essential work after our current contract expires on June 30 2016.

Annual Report 2015 FINAL